Tenant
Photograph the location, avoid disturbance and report the observation through the agreed channel.
Explore tenant →Coordinate evidence, access and communication
When suspected activity is reported in a rental property, practical priorities are preserving evidence, recording where it was found and arranging appropriate access.
Photograph the location, avoid disturbance and report the observation through the agreed channel.
Explore tenant →Pass on the unedited report, coordinate access and retain records.
Explore property manager →Provide earlier reports or treatment records and confirm decisions without assuming this guide determines legal responsibility.
Explore owner →Share occupancy and access constraints when arranging the service.
Explore inspection contact →For intermittently occupied properties, use a repeatable away-from-property record.
Explore long vacancy periods →Drone and thermal imaging can check restricted areas without disturbing a tenant's belongings or requiring extended access.
Explore minimal disruption →Rental properties add a coordination problem on top of the pest question: three different people usually need to be involved, and the priority is making sure information moves between them without getting diluted or delayed. A tenant who notices something should report it through whatever channel the tenancy agreement specifies, with a photo and a clear note of exactly where it was found, and should avoid disturbing the area in the meantime. A property manager’s job is to pass that report on unedited rather than summarised, and to coordinate access for an inspection without unnecessary delay. An owner’s job is to supply any earlier pest reports or treatment records that already exist, so a new inspection isn’t starting from zero.
None of this determines legal responsibility for treatment costs or repairs, and this guide doesn’t attempt to. If that question comes up, it’s a matter for the parties’ agreement and, where needed, appropriate professional or legal advice — the practical priority here is making sure a genuine finding gets looked at properly and quickly, with the paper trail intact. See the inspection preparation checklist for what access arrangements typically involve once a visit is booked.
Questions on this page
Whoever notices it first, usually the tenant, should report it through the agreed channel promptly. Reporting it is not the same thing as being financially responsible for what is found.
No. Disturbing the area or applying anything over it can destroy the evidence an inspection relies on. Photograph it, leave it alone, and report it.
Through the property manager or owner, coordinating a time that works for the inspection and respects the tenant’s notice requirements under the tenancy agreement.
Any inspection report, treatment record or correspondence about the finding, held somewhere all three parties can refer back to if the situation develops.
No. It covers coordination and evidence, not legal or financial responsibility — refer that question to the tenancy agreement and, if needed, appropriate advice.